Guide your callers to the correct destination with easy to use menu systems and flexible call routing options.
For your customers, having their call answered by the right person is always important. Requests often need to be dealt with by a specific person or department.
Our bespoke IVR services allow you to create a unique, interactive menu system to guide your customers to the right place.
Whether you require a simple menu system or a more complex call routing solution, our IVR technology can be built as a bespoke solution to suit your business needs.
- Multi layered menu options (IVR only).
- Time of day / day of week routing provides around the clock availability.
- Create the image of a large organisation.
- Professionally recorded welcome message and menus.
- Audio playback allows callers to just hear important messages freeing up agents time.
- Flexible routing with online control.
- Any call charges incurred will be billed monthly in arrears. For all call charges, please follow www.touchdownoffices.com/support/call-charges/