Guide your callers to the correct destination with easy to use menu systems and flexible call routing options.

product-ivr

The Basics

For your customers, having their call answered by the right person is always important. Requests often need to be dealt with by a specific person or department.

Our bespoke IVR services allow you to create a unique, interactive menu system to guide your customers to the right place.

Whether you require a simple menu system or a more complex call routing solution, our IVR technology can be built as a bespoke solution to suit your business needs.

  • Multi layered menu options (IVR only).
  • Time of day / day of week routing provides around the clock availability.
  • Create the image of a large organisation.
  • Professionally recorded welcome message and menus.
  • Audio playback allows callers to just hear important messages freeing up agents time.
  • Flexible routing with online control.
  • Any call charges incurred will be billed monthly in arrears. For all call charges, please follow www.touchdownoffices.com/support/call-charges/

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From: £11.95 per month+ £9.95 set up fee

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