Call Management

Business-class call handling services

Keep your customers happy; ensure their calls are answered.

Call Recording and Conference Calls on demand.

Create intelligent menu systems to manage your calls.

Virtual Receptionist

Avoid missing calls, have them answered by a live Virtual Receptionist.

First impressions count, ensure your calls are answered by a live Virtual Receptionist. Our professionally trained receptionists work as an extension of your business, answering calls in your company name, and providing instant email/SMS notification of messages.

  • Sign up for a minimum of 30 days.
  • Ideal for holiday/sickness cover
  • Cover during office hours24-hour or use as an overflow in busy periods.
  • Create a personal company profile with a bespoke Receptionist script.

Call Recording

Record your calls and listen to them on demand.

Recording your calls can be useful for record keepingstaff training and to help resolve problems such as inaccurate order taking, lost delivery details and pricing disputes with customers or suppliers.

  • Recording inbound callsoutbound calls or both.
  • Use as a dictation service.
  • Record the whole call or choose the parts you feel are important with the stop and start feature.
  • Instant access to your recordings online or have them straight to your email inbox.
  • Optional announcement advising your callers that the call may be recorded (Inbound calls only).

Speech Recognition

Control your telephone system using only the power of speech

Speech Recognition IVR’s allow callers to interact with a company’s telephone system by using their voice to navigate to the right department, rather than a telephone keypad.

  • Callers can speak their response rather than having to remember which key to press.
  • Relevant questions can be asked at the beginning of the call to direct the caller to the correct place rather than using valuable resource.
  • Avoid complex menu systems by simply saying which department you wish to speak to.
  • Enables callers to select options whilst on the move, for example, whilst driving hands free

IVR

Routing your calls to the right place, first time, every time

Whether you require a simple menu system or a more complex call routing solution, our IVR or Auto Attendant technology can be built as a bespoke solution to suit your business needs.

  • Multi layered menu options (IVR only).
  • Time of day / day of week routing provides around the clock flexibility.
  • Create the image of a large organisation.
  • Professionally recorded welcome message and menus.
  • Audio playback allows callers to hear important messages freeing up agents time.

Conference Calling

Create a pay-as-you-go private conference call

Our pay-as-you-go conference calling service makes it easy to hold meeting with customers and colleagues across the globe, without special software or equipment. Instant setup, pay only for what you use with no contract and no monthly fees.

  • High quality, private conference calling. No reservations needed.
  • Record conferences on demand.
  • Remote availability.
  • Choose your dedicated private conferencing number.
  • Fast setup, unlimited duration. Pay only for what you use.
  • All your invitees need is your unique PIN and the time of the call.