IVR/Auto Attendant
Improve Customer Service and provide your callers with 24/7 availability.
Touchdown Offices understand that every business, small or large has individual communication needs. We use the latest technology to efficiently build an IVR/Auto Attendant service to create an Inbound Call Handling solution with flexible routing to match your organisations requirements.
The Touchdown team will work with you to create a bespoke IVR solution or Auto Attendant service that is specific to your needs, ensuring all incoming calls reach the relevant department first time. Our inbound call management solution will enhance your company image and improve efficiency throughout the organization.
Callers are greeted with your personalised welcome message and presented with menu options, once the option is selected the call will automatically be delivered to the relevant department or person required. Calls can then be re-routed to as many as 4 further destinations should the first destination be unavailable.
The Touchdown IVR is a fully automated system saving your company time and resources and enabling the caller to reach the right department, first time. For example, if a caller just requires contact details or opening times, using the Audio Playback feature on the IVR, the information can be played automatically to the caller rather than the call being routed to an agent.
Your Touchdown IVR/Auto Attendant will work for you 24/7. With our Time of Day, day of the week routing, we can provide you with around the clock availability ensuring that you never miss another call. The Touchdown Receptionist service can be added as an enhancement to your IVR or Auto Attendant and will ensure your calls are answered at all times by a live Receptionist, leaving you with more time to run your business.
The IVR/Auto Attendant system can also be used to conduct surveys. By callers simply pressing the keypad you could gain invaluable Customer feedback for your business.
There is no need to install any equipment, the service is fully hosted and managed by us.
Touchdown IVR/Auto Attendant features:
- Web based portal allows instant changes by you
- Call queuing/Music on Hold/position in queue/Comfort messaging
- Time of day, day of the week routing
- Ratio call divert plans
- Individual department voicemail
- Real time on line call stats
- Professionally recorded welcome messages
- Sub menus
- Questionnaire/Survey (Get customer feedback)
- Option of audio playback and datacapture
Why choose a Touchdown IVR?
- No equipment to invest in
- Calls are processed efficiently saving you time
- Highly resilient network
- The IVR will manage increasing call volumes without the need for extra staff
- The IVR will work with all Geographic and Non Geographic numbers
- Ability to change the routing of your calls quickly and easily
Please call us to discuss your business needs 0800 404 8888